Food & Beverage Supervisor

The Food & Beverage Supervisor assists in leading the daily operations of the resort’s dining outlets, lounges, and/or event spaces. This role ensures smooth service execution, guest satisfaction, and adherence to Dellshire Resort’s standards of excellence. The Food & Beverage Supervisor acts as a hands-on leader who supports team members, drives service quality, and upholds the resort’s values of hospitality, teamwork, and attention to detail.

Responsibilities

Supervise daily Food & Beverage operations including restaurants, lounges, pool bars, or banquet outlets as assigned; Lead and support front-of-house team members to ensure prompt, professional, and attentive service to all guests; Assist with opening and closing duties, ensuring outlets are fully prepared for service; Monitor guest satisfaction, respond to feedback, and resolve service issues promptly and courteously; Maintain cleanliness, organization, and presentation standards throughout the outlet; Ensure all team members follow Dellshire Resort service standards, food safety guidelines, and sanitation policies; Support staff scheduling, labor management, and daily break coordination based on business needs; Assist with team member training, performance feedback, and coaching to enhance service quality; Communicate effectively with kitchen, bar, and management teams to ensure seamless operations; Support inventory, supply ordering, and cash handling procedures; Conduct daily pre-shift meetings to review menu changes, specials, and service expectations; Promote a positive work environment focused on teamwork, communication, and guest care; Assist with the setup and execution of special events, private dining, and banquets as assigned; Uphold Dellshire Resort’s brand promise through leadership presence, professionalism, and commitment to guest experience

Requirements

High school diploma or equivalent required; Minimum 2–3 years of experience in Food & Beverage or restaurant operations, with at least 1 year in a supervisory or lead role; Strong knowledge of restaurant service standards, sequence of service, and dining etiquette; Proven leadership ability with excellent communication and interpersonal skills; Demonstrated ability to motivate, coach, and guide team members; Strong organizational and problem-solving abilities; Proficiency in POS systems (MICROS, Aloha, or similar) and basic Microsoft Office Suite; Professional appearance and demeanor consistent with luxury resort standards; Availability to work flexible shifts including mornings, evenings, weekends, and holidays

Nice to have

Associate or bachelor’s degree in Hospitality Management preferred; ServSafe or TIPS certification preferred

Benefits

Comprehensive health, dental, and vision coverage; Retirement plans (401(k) with employer match); Paid time off and holidays; On-site wellness programs; Local discounts; Employee rates on hotel stays; Ongoing training and development opportunities; Associate recognition programs; Exclusive discounts and family perks; Free employee meal daily; Competitive pay