Food & Beverage Supervisor

Blossom Hotel is Houston’s newest and most distinctive luxury destination for business and leisure. Located steps from the nations largest medical and research community at Texas Medical Center, near NRG Stadium and Rice University. Positioned at the axis of innovation and inspiration, guests can enjoy the diversity of nearby neighborhoods, world-class dining options and attractions. We are looking for our next great team member to join us on our Food and Beverage team to fill the position of Food and Beverage Supervisor. The Food & Beverage Supervisor is responsible for overseeing the daily operations of the hotel’s dining outlets, lounges, banquets, and/or in-room dining to ensure an exceptional luxury guest experience. This role supports the Food & Beverage Manager by supervising associates, maintaining service standards, and ensuring that all food and beverage operations run smoothly, efficiently, and in line with the hotel’s brand of excellence.

Responsibilities

Supervise and coordinate the activities of the Food & Beverage team to ensure consistent, high-quality service; Maintain luxury service standards across all outlets, ensuring guest expectations are exceeded; Train, coach, and support associates in service techniques, menu knowledge, and guest engagement; Assist in scheduling, monitoring attendance, and ensuring adequate coverage during peak hours; Oversee opening and closing procedures for outlets, ensuring readiness, cleanliness, and compliance with hotel policies; Monitor food and beverage quality, presentation, and portion control, addressing concerns promptly; Handle guest inquiries, requests, and complaints with professionalism and efficiency; Support financial objectives by monitoring costs, reducing waste, and promoting upselling techniques; Ensure compliance with health, safety, and sanitation regulations; Collaborate with culinary, banquets, and other hotel departments to ensure seamless service delivery; Assist with inventory management and ordering of supplies

Requirements

Previous supervisory experience in food & beverage, preferably in a luxury hotel, resort, or fine dining environment; Strong leadership and interpersonal skills, with the ability to inspire and motivate a team; Excellent knowledge of service standards, fine dining etiquette, and luxury hospitality practices; Strong problem-solving skills and ability to remain composed in high-pressure situations; Proficiency with POS systems and basic knowledge of inventory/cost control; Flexible availability, including nights, weekends, and holidays; Ability to stand or walk for extended periods of time; Ability to carry trays, move chairs/tables, and lift up to 30 lbs. as required; Food Handler Certification; TABC

Nice to have

Certified Food Handler; Bartending License

Benefits

Competitive pay; Hilton Travel discounts on all Hilton brand properties worldwide; Hotel room discounts with our Crescent managed properties across North America for you and your family members; Excellent benefits plans for eligible associates and your family members; Paid time off; Career development opportunities in a luxury hospitality environment; Free meals; Free parking