Founding Customer Success Manager

We're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative teams, guide them through workflows, and be the connective tissue between customers, product, and sales.

Responsibilities

Own post-sale customer success: onboarding, adoption, renewals, and expansion; Help customers integrate Krea into their creative workflows and daily work; Drive product adoption across our core customer profiles; Communicate new feature and product updates (we ship weekly); Track usage and customer signals to help customers get more value; Identify expansion opportunities and own the renewal process end-to-end, from forecasting risk to closing the deal; Program manage webinars and workshops in partnership with our creative leads, from planning content through execution; Share customer feedback with the product and marketing teams and help shape what we build

Requirements

Experience in Customer Success or Account Management; Commercially minded, with a track record of renewing and growing customer accounts; Product-focused mindset, with experience in onboarding and implementation; Strong communication and interpersonal skills - you're great at building and maintaining relationships; Proactive, ownership-driven attitude and comfort working in an early-stage environment

Nice to have

A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios); Strong understanding of creative workflows

Benefits

Team: Work alongside a world-class team building the future of AI creative tooling; Impact: Significant scope and company-wide impact; Competitive compensation: generous salary & equity packages; Health & wellness: 100% health & 99% dental/vision insurance premiums covered for employees, health FSA accounts, & long-term disability coverage; Time off: Flexible PTO policy; Financial planning: 401k with a 4% company-sponsored match; Meals in the office: breakfast, lunch, dinner - you name it, we'll cover it; Transit: Ubers covered to & from the office; Sponsorship: We're open to sponsoring international visas where we can (e.g., STEM OPT, OPT, H-1B, O-1, E-3); And more!