Fraud Agent

Join the Future of Commerce with Whatnot! Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops. We are looking for a Fraud Agent to investigate and develop solutions to prevent and mitigate fraud on the Whatnot platform. You will proactively identify potential fraud patterns and sources to minimize financial risk. You will work collaboratively with the team to develop fraud prevention measures that are mindful of the impact on good user experience while inhibiting fraud actors’ ability to reach our platform.

Responsibilities

Investigate and develop solutions to prevent and mitigate fraud on the Whatnot platform; Proactively identify potential fraud patterns and sources to minimize financial risk; Work collaboratively with the team to develop fraud prevention measures that are mindful of the impact on good user experience while inhibiting fraud actors’ ability to reach our platform; Regularly work with the team on reviewing sources of potential fraud on a daily basis to support the company in preventing financial losses; Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product; Conduct in-depth transaction-level reviews to assist with chargebacks and disputes from customers; Discover and identify fraud trends and present opportunities for stronger results and mitigation; Communicate with customers in response to inquiries related to fraud or potential fraud; Investigate cases of fraud and brainstorm solutions to reduce fraud in the long-term

Requirements

Weekend availability required; Availability to work Holidays as needed; 1 - 5 years of experience in customer service, fraud operations, user experience or fulfillment; Positive Customer first attitude; Proactive problem-solver and process-improver; Organized and detail oriented; Experience with social media, parcel delivery, marketplace sellers, vendors, payment processors and/or fraud operations; Understanding of E-commerce and Marketplace operations; Experience with Customer facing systems like Zendesk, Kustomer, or Intercom; Desire to enhance your career

Nice to have

4 year degree; Knowledge of Collectibles

Benefits

Offers Equity; Generous Time off Policy; Health Insurance options including Medical, Dental, Vision; Work From Home Support; Home office setup allowance; Monthly allowance for cell phone and internet; Care benefits; Monthly allowance for wellness; Annual allowance towards Childcare; Lifetime benefit for family planning, such as adoption or fertility expenses; Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally; Monthly allowance to dogfood the app; Parental Leave; 16 weeks of paid parental leave + one month gradual return to work