Front Desk Agent/Estate Host

A treasured Austin landmark reimagined by internationally known designer Ken Fulk, Commodore Perry Estate will be a modern interpretation of a residential estate from eras past, where guests are invited to sit back, celebrate and be inspired with thoughtful conversation. The Estate will bring a new level of contemporary glamour and whimsical soul to the city in the form of a full service Hotel, private Mansion, Lutie's Restaurant, an over-sized outdoor pool, and exquisite outdoor and indoor event space. As a team member at Commodore Perry Estate, you will enjoy a sense of family like no other. We offer competitive compensation and benefits in a historical and fun working environment, where individuality is celebrated and dreaming big is encouraged.

Embark on a dynamic role as an Estate Host, where your passion for hospitality and impeccable customer service will shine. As the welcoming face of our establishment, you will ensure every guest enjoys a seamless and memorable stay, providing personalized assistance and exceeding expectations at every touchpoint.

Responsibilities

Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.; Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.; Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences.; Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.; Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.

Requirements

1 year in a similar role; Strong interpersonal and communication skills; Ability to handle multiple tasks efficiently; Familiarity with hotel management systems and basic computer skill