Front Desk Agent

We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay.

Responsibilities

Help guests discover their “Wanderlust” experience; Provide exceptional customer service by being engaging and taking sincere interest; Interacts with all guests. The bell person/guest services attendant will welcome each guest to our hotel; If guests are arriving by motor vehicle, open their door as you welcome them to the resort/hotel; Escort and orient the guest to the front desk for check-in; Park and retrieve guests vehicles as requested; Upon check-in, escort the guests and their luggage to their room and explain amenities and fun facts; Work together with other attendants to ensure each guest has a personalized experience; Assist lobby attendant in keeping entrance area clean and organized; Be the difference with all guest and employees and do more than just the norm

Requirements

At least one year in a customer service role with high guest interaction; A Valid drivers license with no major infractions for 6 months; Ability to solve problems when they arise; Ability to work in a team environment is a must; Pleasant and helpful personality; Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel; A strong desire to make an impact on other people; An outgoing and engaging personality; Excellent verbal communication skills; Ability to work in a fast-paced setting; Ability to stand for the duration of the shift; Must be available to work various shifts including weekends and holidays

Nice to have

Hospitality industry experience is a plus.

Benefits

Full benefit plans; 401k with company match; Lucrative bonus programs