Front Desk Agent

The Front Desk Associate is the face of AvantStay and our boots on the ground at our market office location. This is one of the most versatile roles at the company and perfect for anyone who loves being on the go and finds fulfillment in serving our guests. The Front Desk Associate’s primary responsibility will be facilitating in person guest check-ins. In addition they will be responsible for managing all aspects of the office from handling deliveries, organizing supplies, documenting par levels of linens/supplies in storage, and at times providing support to the local teams and vendors with market operations. The ideal Front Desk Associate is detail oriented and thrives on problem-solving issues. This person will primarily work onsite at the office to ensure guest check ins are flawless, while at times performing inspections or team support during not peak arrival days.

Responsibilities

Conduct live check-ins for our arriving guests, often as the first impression and face of the company; Receive, organize and stock deliveries of housekeeping and operational supplies; Lift, move, unpack and do the more “unglamorous” sides of organization of the office and storeroom; Guide guests through the AvantStay experience, ensuring they have an amazing first impression; Stay in constant communication with the field team with updates on guest’s arrivals and requests; Utilize our technology to release check-in instructions and close out “Live Check-In” cases in Salesforce; Assist with inventory duties such as preparing items for the field team, receiving deliveries, and tracking linen/consumables use; Maintain and organize gathering spaces including office, and surrounding area

Requirements

“Guest First” attitude towards hospitality including an insatiable need to create great experiences; Broad range of technology experience including different property management systems; Excellent communication skills - ability to communicate with a broad range of stakeholders; Comfort working in a startup environment with empowerment to make decisions that enhance the guest experience; A positive attitude, self-starter mentality, and the ability to work effectively both in a team environment as well as independently; Desire to become deeply knowledgeable about a varied group of subjects pertaining to short term rentals and housekeeping; Strong analytical, strategic, and collaborative skills; Comfortable working in a very fast-paced environment; A perfectionist, attentive to all the details; Focused, hard-working and willing to do what it takes for us to reach the next stage; Ability to understand and convey both business issues and technical concepts; Capable of quickly learning new software systems; Must be based in the Austin area and willing to work some weekends and some evenings full time

Nice to have

Experience in real estate, hospitality and/or tech is a plus

Benefits

Generous company-sponsored insurance (medical, dental, vision, life, etc.); Flexible paid time off; Complimentary and discounted stays at AvantStay properties; Pre-tax retirement savings plans offered via Betterment; Paid parental leave; Fitness reimbursement; Cell phone reimbursement; Mileage reimbursement