Front Desk Associate, 1615 Platte St (Denver)

As a Front Desk Associate, you will be the primary point of contact for WeWork's members and guests as part of the hospitality team. You will report to one of WeWork's locations on weekdays to support the Community Management team, working with a variety of members or with Enterprise clients depending on your assigned location.

Responsibilities

Greet all members and guests warmly; Cover the front desk during the building's set business hours as the on-site point of contact; Ensure visiting guests are registered and checked in per WeWork guest policies; Provide orientation of spaces to first-time visitors and guests; Support with issuing and collecting keys; Keep the front desk clean, organized and free of clutter; Notify members of food deliveries and packages; Learn names of members and guests and build relationships; Keep track of member notes in WeWork systems; Answer questions and offer appropriate WeWork products and solutions; Identify opportunities to celebrate members' successes and milestones; Recommend local restaurants, services and venues; Assist with handling mail and packages; Monitor spaces and make adjustments as needed; Help maintain building amenities; Respond to emergencies and incidents promptly and appropriately, escalating and recording as needed; Support the Community Management team

Requirements

People-person who enjoys meeting new people from all walks of life; Strong interpersonal skills and comfort with in-person interactions; Comfortable and confident being the face of the brand; Works well in a team and helps when needed; Able to multitask while prioritizing the member experience; Strong verbal and written communication skills; Comfortable with and proficient in basic computer skills; Demonstrates and values integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion; Shows passion and understanding of WeWork's mission and values

Nice to have

Experience in hospitality, retail or customer service (preferred but not required); Secondary school certificate (preferred but not required)

Benefits

Incentive plan eligibility specific to role; 20 days of PTO; Approximately 13 paid holidays; 80 hours of paid sick time per full calendar year; 16 weeks paid parental leave; Competitive healthcare benefits; 401k plan; Life and AD&D insurance