Front Desk Associate

As a Front Desk Associate, you’ll be the heart and “face” of WeWork’s hospitality team as the primary point of contact for our members and guests! While no one day will look exactly the same, you will report to one of WeWork’s beautiful locations on weekdays only to support the Community Management team.

Responsibilities

Create a welcoming community environment for members and guests; Greet all who enter our spaces warmly; Support the Community Management team with maintaining front desk operations including mail and package handling; Help ensure your building is fully operational and make adjustments when needed; Take direction from Community Associate, Community Lead and Community Manager; Be an expert in WeWork products and services and promote offerings; Cover the front desk during business hours; Ensure visiting guests are registered and checked in; Provide orientation of spaces and relevant information; Issue and collect keys; Keep front desk clean and organized; Notify members of food deliveries and packages; Learn members’ names and businesses to build relationships; Track member notes in WeWork systems; Answer questions and offer appropriate products and solutions; Identify opportunities to celebrate member successes; Explain WeWork policies and procedures; Recommend local restaurants and services; Assist with mail and packages; Monitor spaces and make adjustments; Maintain building amenities; Respond to emergencies and incidents promptly

Requirements

Bachelors Degree in Tourism, Hospitality or related; Proficient in English; Availability to work onsite in WeWork; +1 year experience as a Front Desk; You’re a people-person; In-person interactions energize you and you have outstanding interpersonal skills; You feel comfortable and confident being the face of the brand; Helping others gives you a sense of accomplishment; You work well in a team and can roll up your sleeves to help when needed; You’re able to multitask while always prioritizing the member experience; You have strong verbal and written communication skills; You are comfortable with and proficient in basic computer skills; You demonstrate and value integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion

Nice to have

Hospitality / retail or customer service experience (preferred but not required)