Front Desk Associate

Front Desk Associate role supporting the Community Management team at a WeWork location in Bogotá. The associate is the primary point of contact for members and guests, manages front desk operations, supports building operations, and promotes WeWork products and services. The role reports to WeWork locations on weekdays only.

Responsibilities

Greet all members and guests warmly; Cover the front desk during set business hours and act as on-site point of contact; Ensure visiting guests are registered and checked in per WeWork guest policies; Provide orientation of spaces to first-time visitors and guests; Support with issuing and collecting keys; Keep the front desk clean, organized and free of clutter; Notify members of food deliveries and packages; Learn names of members and guests and build relationships; Keep track of relevant member notes in WeWork systems; Answer questions and offer appropriate WeWork products and solutions; Identify opportunities to celebrate members' successes and milestones; Explain WeWork policies and procedures to members and guests; Recommend local services and venues; Assist with handling mail and packages; Monitor spaces and make adjustments as needed; Help maintain building amenities; Respond to emergencies and incidents promptly and appropriately

Requirements

Bachelors Degree in Hospitality, Tourism or related; Proficient in English; Enjoy meeting new people from all walks of life; Comfortable with in-person interactions and having strong interpersonal skills; Feel comfortable and confident being the face of the brand; Helping others gives a sense of accomplishment; Work well in a team and help when needed; Able to multitask while prioritizing the member experience; Strong verbal and written communication skills; Comfortable with and proficient in basic computer skills; Demonstrate and value integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion; Show passion and understanding of WeWork's mission and values

Nice to have

Experience in hospitality / retail or customer service; Secondary school certificate