Front Desk - Haida House

Reporting to the Front of House Lead, the Front Desk position will be responsible for delivering an exceptional guest experience. The hours of work will include evenings and weekends. Haida Tourism is a Haida-owned company, owned and operated by Haida Enterprise Corporation (HaiCo). HaiCo is focused on building Haida owned enterprises that reflect Haida cultural values, investing in the training and mentorship of Haida Citizens, creating careers and improving the lives of Haida Citizens and the economy of Haida Gwaii.

Responsibilities

Greet, welcome, and check in guests in a friendly and efficient manner; Prepare for guest arrivals with their check-in information and package; Provide guests with accurate and relevant information about the lodge, local area, and attractions; Check out guests, providing accurate billing information and correctly processing payments; Maintain a clean and neat front desk area equipped with all the necessary supplies; Answer phones, redirect calls to appropriate department, and take and deliver all messages; Handle guest requests or inquiries during their stay to ensure maximum guest satisfaction in person; Address all guest issues and complaints in a courteous manner; Maintain an up-to-date dining room reservation book and preload all packaged guests; Maintain the housekeeping and dining whiteboard with current information including guest movements; Maintain an up-to-date guest changeover whiteboard; Update daily the guest trip files with accurate in-house guests for the team to reference; Reconcile money received from the night before; Prepare deposit for weekly banking; Maintain an organized accounts receivable and accounts payable filing system including up-to-date client files; Prepare biweekly time sheets for seasonal/hourly team members; Maintain employee hiring packages onsite, ensure packages are signed, scanned, and digital copies are sent to HaiCo; Maintain office supplies inventory; Provide breakfast service when coverage is needed; Help organize front room for guest service, set up conference space and provide service; Seat guests in dining room when needed; Other related duties as required

Requirements

Strong organization and time management skills; Understanding of Haida cultural values; Ability to deal with conflict in a calm and professional manner; 1+ year of customer service experience and data entry experience; Experience working with client management and property management systems

Nice to have

Working knowledge of restaurant point of sales systems