Front Desk Supervisor

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Assist the Hotel Manager with the daily front desk operations including the supervision of hotel staff and providing appropriate service to hotel guests.

Responsibilities

Hire, supervise, train, evaluate work performance, and administer counseling for staff members.; Prepare the weekly work schedule and maintain time and attendance records.; Respond quickly and accurately to guest inquiries regarding hotel procedures and property information.; Resolve customer complaints or disputes.; Able to perform duties of a Hotel Clerk as needed.; Possess knowledge of room rates, types, availability, hotel policies, and procedures.; Utilize computer system for various front desk and office procedures.; Maintain strict accountability of guest coupon books.; Ensure departmental adherence to applicable company and regulatory policies.; Other related projects and/or duties as assigned by management.

Requirements

Three (3) years of experience as a front desk clerk. Supervisory experience preferred.; Able to use the company’s software systems for hotel management, etc.; Must have excellent customer service, communication, and interpersonal skills.; Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.