Front Desk Supervisor

Position Summary: The Front Desk Supervisor is responsible for overseeing the daily operations of the Front Desk while supporting Guest Services and hotel leadership. This position ensures guests receive outstanding service, team members perform at the highest level, and hotel standards are consistently maintained. The ideal candidate is a strong leader who thrives in a fast-paced resort environment, enjoys interacting with guests, and is committed to delivering exceptional hospitality.

Responsibilities

Supervise daily Front Desk operations and ensure exceptional guest service standards; Lead, coach, and support Front Desk Agents to achieve service and performance goals; Assist with guest arrivals, departures, room assignments, and special requests; Resolve guest concerns and service recovery opportunities professionally and efficiently; Ensure compliance with Marriott, Crescent Hotels & Resorts, and hotel operating standards; Monitor room inventory, occupancy levels, and guest preferences; Assist with training, scheduling, and development of Front Desk team members; Ensure proper cash handling, billing accuracy, and audit compliance; Maintain communication with Housekeeping, Engineering, Food & Beverage, and other departments; Support VIP arrivals, group arrivals, and special events; Promote hotel amenities, outlets, and guest experiences to enhance satisfaction and revenue

Requirements

Strong leadership, communication, and guest relations skills; Ability to resolve guest concerns with professionalism and empathy; Strong organizational and multitasking abilities; Proficiency with hotel property management systems and Microsoft Office; Ability to work flexible schedules, including evenings, weekends, and holidays; Ability to stand and walk for extended periods; Ability to occasionally lift up to 25 pounds; Ability to work in a fast-paced hospitality environment

Nice to have

Minimum one year of Front Desk, Guest Services, or hospitality supervisory experience preferred; Hotel or resort experience strongly preferred; Marriott experience preferred but not required

Benefits

Competitive compensation; Marriott travel discounts worldwide; Crescent Hotels & Resorts associate benefits; Career growth and advancement opportunities; Resort dining and lifestyle environment; Dynamic and supportive team culture