Front of House Host

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Responsibilities

Join our dynamic team as a Front of house and Hospitality Host!; Key Responsibilities:; Provide a warm, professional welcome to visitors, clients, and staff; Manage reception duties, including answering emails and booking requests; Coordinate meeting room bookings, setups, and AV requirements; Maintain clean, tidy, and well-presented front-of-house and client areas; Deliver high standards of customer service and attention to detail at all times; Support hospitality services, including refreshments and event setup; Liaise with internal teams to handle requests and last-minute changes; Ensure health, safety, security, and food hygiene standards are followed; Handle basic administrative tasks such as post, printing, and scanning; Manage stock levels and report maintenance or housekeeping issues; Handle in‑person queries with a positive client‑service approach.; Proactively engage with a diverse range of stakeholders to ensure internal and external meetings and events are executed to the highest standards.; Provide administrative support to the Operations Manager. What We’re Looking For; Prior experience as a receptionist, providing excellent service to clients and ensuring their needs are met.; Exceptional customer‑service skills.; Proficient in office software, including Microsoft Office Suite (Word, Excel, Outlook).; A proactive and enthusiastic approach to work.; Excellent verbal and written communication skills.; Strong time‑management skills with the ability to multitask effectively.; Capability to work independently and collaboratively with others.; Other info: Flexible hours and commitment to diversity in the workplace Join us and contribute to creating an exceptional client experience in our office client spaces!; Hours: 40 hours per week, shifts from 07:30 - 16:30 or 10:00 to 19:00, Mon-Fri; Salary: £33,600 per annum

Requirements

Customer Service Orientation: A friendly and professional demeanour to provide exceptional service to internal and external clients.; Problem-Solving Abilities: Quick thinking and resourcefulness to handle unexpected issues or last-minute changes smoothly.; Technical Proficiency: Familiarity with office equipment and software, including Microsoft Office Suite and video conferencing tools.; Knowledge of Food Safety: Understanding and implementing food safety regulations and best practices.; Multitasking: Ability to juggle various responsibilities, from setting up meeting rooms to performing receptionist duties.; Flexibility: Willingness to adapt to changing schedules and work outside regular business hours when necessary.; Team Player: Collaborative attitude to work effectively with colleagues and support team goals.