Front of House Maître D' | Riviera Dining Group

We are seeking a polished and experienced Maître D’ to lead front-of-house operations in a high-volume luxury dining environment. This role is responsible for managing guest interactions, VIP and regular clientele, private events, seating, and service team performance. The Maître D’ plays a critical role in ensuring exceptional guest experiences, seamless service flow, and operational excellence.

Responsibilities

Manage and lead daily front-of-house operations to ensure a warm, welcoming, and professional guest experience; Oversee and interact with VIPs, private event guests, celebrity clientele, and international visitors to build loyalty and recognition; Lead and train the host team to provide seamless guest interaction and uphold MILA service standards; Maximize seating efficiency using platforms such as Seven Rooms, OpenTable, and Resy; Maintain full knowledge of all menus, menu ingredients, cocktail and wine programs, including pricing and service standards; Handle guest requests and feedback with professionalism, grace, and attentiveness; Manage inventory, menu supplies, and assist with supply purchases as needed; Coordinate and communicate menu changes and operational updates to the service team; Maintain and properly use all front-of-house equipment in accordance with company standards; Ensure compliance with state sanitation and health regulations, company policies, and service standards; Attend team meetings, provide feedback, and support continuous improvement initiatives; Work collaboratively with management and service staff to maintain positive co-worker and guest relations

Requirements

3–5 years of experience in high-volume, elevated dining in a major metropolitan market; State-compliant food handling certificate; Experience with online booking platforms including Seven Rooms, OpenTable, and Resy; Strong leadership abilities with team management and training experience; Self-motivated, professional, performance-driven, and courteous; Detail-oriented with effective verbal and written communication skills; Ability to multi-task, manage time effectively, and compute basic arithmetic; Ability to stand for up to 8 hours, reach, bend, stoop, and frequently lift up to 50 lbs; Proficiency in computer applications such as Excel, Windows, and POS systems; Ability to maintain confidentiality of company information and recipe data; Flexible availability including nights, weekends, and holidays; Team player with a positive attitude, strong interpersonal skills, and commitment to guest satisfaction