Front Office Management Intern

About our hotel

Sofitel Legend The Grand Amsterdam offers five-star luxury in a unique and historic setting. As part of Accor, we combine the rich heritage of our landmark building with contemporary elegance, French art de vivre, and exceptional service standards.

Located in the heart of Amsterdam, The Grand is renowned for creating unforgettable experiences for guests from around the world while offering meaningful development opportunities for hospitality professionals.

A career that lets your passion shine

During your internship, you will become an essential part of our Front Office team and gain exposure to both operational and management-oriented responsibilities. While developing a strong foundation in Front Office operations, you will also work closely with the Front Office leadership team, gaining valuable insight into the operational and managerial aspects of running a luxury hotel.

You will perform all Front Desk Agent tasks, including completing daily checklists, handling check-ins and check-outs, working with the Opera Property Management System, and assisting guests with a wide variety of requests. At the same time, you will be involved in departmental projects, quality initiatives, and management meetings, allowing you to develop a broader understanding of hotel operations beyond the front desk and preparing you for a future leadership role within hospitality. By collaborating closely with our Guest Relations, Butler, Concierge, and Night teams, you will develop a comprehensive understanding of the Rooms Division and the guest journey within a luxury hospitality environment.

In addition to daily Front Office operations, you will take ownership of several quality and coordination responsibilities, including:

- Participating in daily Operations meetings and gaining insight into hotel-wide operational discussions
- Representing the Front Office department during Quality Committee meetings
- Contributing to discussions on service excellence and operational improvements
- Identifying and addressing operational challenges together with the team
- Sharing insights and feedback with colleagues based on LQA self-assessments and quality reviews
- Supporting consistency in service delivery and brand standards across the department
- Assisting with purchasing requests and ensuring operational materials are available when needed

Requirements

You are currently enrolled in a hospitality-related study program; You have a strong interest in luxury hospitality, guest experience, and hotel operations; You are fluent in English, Dutch is considered a plus; You are proactive, organized, and eager to take ownership of responsibilities; You possess strong communication and teamwork skills; You are flexible, motivated, and able to perform well in a fast-paced environment; You have an eye for detail and a passion for delivering exceptional guest experiences

Benefits

Participate in various cross-trainings across different hotel departments; Gain exposure to quality management and operational coordination projects; Take part in an operational management shift once per month, providing valuable insight into daily hotel operations and decision-making; Explore future career opportunities within Sofitel Legend The Grand Amsterdam and the wider Accor network