Front Office Manager

At Anantara Bazaruto Island Resort, we don’t just create stays, we craft unforgettable experiences in one of the world’s most extraordinary island destinations. Located off the coast of Mozambique, our resort blends refined luxury with raw natural beauty, offering guests pristine beaches, vibrant marine life, and deeply personalized service.

We are looking for passionate, driven individuals who take pride in excellence and thrive in a dynamic, multicultural environment. Whether your expertise lies in guest relations, culinary arts, housekeeping, or resort operations, you’ll be part of a team that values attention to detail, authentic hospitality, and continuous growth.

We are seeking an experienced and service-driven Front Office Manager to lead the front office team and ensure seamless guest experiences from arrival through departure. This role is pivotal in creating a strong first impression, maintaining operational efficiency, and upholding the highest standards of luxury hospitality in a unique island setting.

Responsibilities

Manage all front office operations, including reception, concierge, reservations, and guest services; Ensure a smooth and personalized check-in and check-out experience for all guests; Oversee VIP arrivals, special requests, and guest recognition programs; Lead, coach, and develop the front office team to deliver exceptional service standards; Monitor room inventory, occupancy levels, and coordinate with revenue and reservations teams to optimize yield; Handle guest feedback, complaints, and service recovery with professionalism and efficiency; Ensure compliance with brand standards, policies, and procedures; Prepare reports on occupancy, guest satisfaction, and operational performance; Collaborate with housekeeping, F&B, and other departments to ensure seamless guest journeys; Maintain high standards of presentation, communication, and professionalism across the team

Requirements

Proven experience as a Front Office Manager in a luxury hotel or resort; Strong leadership and team management skills with the ability to train and motivate staff; Excellent communication, guest relations, and problem-solving abilities; Proficiency in hotel management systems (PMS) and front office operations; Degree or diploma in Hospitality Management or a related field preferred

Benefits

Competitive salary and benefits package; Opportunity to work with a globally recognized luxury brand; Career growth and development opportunities; Unique lifestyle experience in an exclusive island setting