Front Office Night Manager

Bowie House, Auberge Collection is an imaginative and bold new urban retreat that draws visitors to a place whose history is built on tales of frontier valor and adventure. An exciting gathering space for locals and visitors alike, the four-story, 106-room boutique hotel features 88 rooms and 18 suites, including a 2,250 square foot signature suite. Luxurious spaces weave together details from Western culture and style like boot jacks and hat racks with contemporary furnishings, lighting and artwork creating feelings of welcome and warmth. A social hub for locals and visitors, Bowie House offers numerous spaces for visitors to enjoy the conviviality and camaraderie that have distinguished the location for so many years. Visitors can sip cocktails in the library lounge, visit the signature restaurant with views of the enchanting outdoor terraces or relax in cabanas on the second story outdoor infinity pool overlooking a peaceful garden oasis.

This key role is instrumental in setting the tone for our guests and our team members to ensure the delivery of an exceptional guest experience. Will oversee, mentor and lead front office team members through all aspects of the guest journey from pre-arrival to check-out and follow-up.

Responsibilities

Align with the Director of Rooms and other guest services leaders to maximize hotel operations.; Utilize tools to execute timely, thoughtful, and personalized communications and teach and train team members to do the same.; Foster an environment that ensures consistency and a high level of guest satisfaction.; Strive to improve guest and team member satisfaction and maximize the financial performance of the department.

Requirements

Minimum of one-year prior experience as a front office leader/supervisor for a luxury hotel.; Demonstrated ability to communicate effectively and to provide directions and guidance in a clear, concise, and professional manner.; Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment.; Aptitude for working with multiple computer systems and an understanding of hotel operations and practices.