Front Office Night Manager

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Front Office Night Manager

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Night Manager where you will lead, train, and recognize your team in support of exceptional guest service!

Salary Range: $65,000 - $69,000 gross annually, based on previous experience and education

This is a full-time, permanent position.

Responsibilities

Familiar with all policies and procedures relating to the Front Desk, Security, Reservations, Royal Service, Guest Services, Health Club, Housekeeping and Night Audit.; Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation; Assist guests regarding hotel facilities in an informative and helpful way; Be knowledgeable with all emergency procedures and ensure that they are kept current and adhered to in all areas; Conducts and coordinates timely reviews for the overnight team; Liaise with other departments to ensure the smooth management of operations, including Accounting with the balancing of accounts; Complete end-of-day reports, and balance day accounts for the Accounting department; Maintain accurate records of daily transactions, and prepare posting of adjustments and revenue write-offs; Ensure that a high level of guest satisfaction is achieved at all times and that complaints are handled efficiently

Requirements

Minimum of one year previous proven supervisory experience; Passion for guest service; Excellent written and verbal communication, interpersonal and leadership skills; Degree or Diploma in Hospitality Management is an asset; Experience with a hotel loyalty program an asset

Benefits

Subsidized staff accommodation provided; Complimentary meal in our staff cafeteria per shift; Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide; Hotel leisure benefits including Golf/Ski passes