Front Office Representative- Bilingual

Southwest Behavioral and Health Services is seeking a dedicated and empathetic Front Office Rep who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys coordinating with people, organized and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic Inpatient team! Job Preview at a Glance: The Front Office Representative will be responsible for processing medication refill requests, prior authorizations, and lab results. In addition, manages prescriber schedules and acts as a liaison between consumers, prescribers, and other clinical staff. MAs are encouraged to apply. Location & Schedule: We are seeking a Front Office Representative to join our Metro Outpatient Clinic! This is a full-time 40 hour per week position. Medical Assistants encouraged to apply!

Responsibilities

Processes refill requests, medication issues and prior authorizations; Processes and monitors lab results; Administers injections as needed; Makes requested client contact calls for customer service follow-up and complaint resolution; Manages Prescriber schedules (blocking documentation time, meetings, etc.); Establishes, updates and maintains all client databases and scheduling of consumer appointments; Maintains accurate, thorough, and current documentation of contact with consumers and services received/provided; Coordinates transportation as clinically necessary/appropriate; Coordinates care and needs in accordance with established policies, procedures and clinical protocols; Obtains vital signs for Prescribers; Schedules medication, counseling, and intake appointment; Completes intake referrals and screening; Calls to reschedule appointments when clinical staff are out unexpectedly; Performs general clerical duties for the clinic as requested/assigned by Front Office Supervisor, Program Director and/or Administrative Coordinator; Greets consumers and answers all incoming phone calls by third ring; Checks clients in/out; Confirms/updates consumer contact information; Verifies consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D; Processes transfer requests; Collects client fees/copay; May be expected to work at various SB&H locations as required

Requirements

High School Diploma or G.E.D; 1 year of full time clerical experience

Nice to have

Completion of a Medical Assistant training program; Medical Assistant Certification; 1-2 years of experience in a medical or behavioral health background; Bilingual (English/Spanish); 1 year of full time clerical experience in a behavioral health setting

Benefits

3 weeks of PTO your 1st year of employment, with increased accruals after continued service; 10 paid holidays; Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees; 40% company match up to a 10% deferral into your SB&H retirement account; Career Development – Benefit from our culture of internal promotion; tuition reimbursement program & discount degree programs; Employee Assistance Program, Health & Wellness