Front Office Team Leader

Salary: £14.45/hour

What is in it for you

Our objective is simple: make you grow and give you the spark to unleash your personality

As our next Front Office Team Leader you...

Responsibilities

Are reliable and engaging with team and guests.; Demonstrate the essence of creating an exceptional guest journey.; Are committed to taking care of the guests from the moment they arrive through to their departure.; Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.; Assist in effectively running the front office operations with a hands-on approach.; Help guests and create positive experiences.; Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.; Maintain strong working relationships and communicate with all departments.; Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service; Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests; Ensure employees are informed daily about priorities to personalize service

Requirements

Service focused personality is essential; Previous experience in a similar leadership role is an asset; Prior experience working with Opera cloud will be valued; Strong interpersonal and problem solving abilities and the ability to lead by example

Benefits

ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more); Free night stays in our UK hotels (T&C Applies); Hotel discounts for your Friends and Family; Training & Development; 28 days holidays per year (up to 33 with length of service); Support your wellbeing in your professional and personal lives; Recommend a Friend Incentive; Pension Scheme; Cycle to work scheme; Complimentary Staff meal; Uniform provided