FSTD Technical Support Engineer -2

The job holder is in constant relation (24/7) with instructors and trainee customers as the front line support regarding Training Devices operations. Customer’s satisfaction is his/her priority. In an optimizing training devices schedule context, with his team, he will deliver the training devices on time and fully functional to the customers.

Responsibilities

Ensures and coordinates with the FSTD technicians for the efficient operation of the Training Devices in order to keep a level of reliability as requested by Airbus training standards; Is accountable for the high quality level and timely actions when performing trouble-shooting interventions following device failures or instructors' requests; Is accountable for providing technical troubleshooting outside Airbus working hours and therefore without immediate supervision; Is accountable for being proactive and proposing corrective maintenance solutions as and when required; Participates in the technical support and follow-up of the training sessions and provides efficient reports to other teams and managers; Ensures the training center operation continuity outside normal working hours whenever the Team Leader/Engineer is absent; Collaborative and teamwork are expected due to regular exchanges with Toulouse central support team, OEM support and Quality team; Performs simulators and trainers daily operations (version change, pre-flights, instructors call); Plans, coordinates and performs preventive maintenance tasks and modifications defined; Ensures and performs curative tasks in a timely manner and with high level of quality; Ensures and performs the simulator software update package installation; Performs, analyses and checks Recurrent Qualification Tests Guide to prepare yearly Training Devices approvals by Authorities; Ensures and performs internal repair using bench’s tests in laboratory to minimize external repair expenses; Analyses and solves all the problems raised by customers and instructors; Performs on the spot troubleshooting interventions; Solves all the discrepancies remarks linked to hardware failures; Manages the training device parts and spare parts; Ensures compliance with the Compliance Monitoring System at all times; Performs and follows-up projects linked to the reliability improvement or obsolescence problem; Performs Aircraft Database updates and specifics demands; Reports any potential safety or environment issue detected in the frame of the day to day activity; Delivers the training devices on time and fully functional to the customers; Provides an efficient report of his activity to the other team, to the technical manager, to the support team and to management

Requirements

Higher Educational Qualification in Electronic or Aeronautical Engineering discipline or AME course; Minimum 5-6 years continued and recent experience of FSTD maintenance operations and support; Experience with respect to the Authority FSTD Certification and Compliance Audits; Basic awareness of simulator hardware architecture and troubleshooting skills; Excellent command of IT and keeps abreast of technological advancements; Team fit and effective communication; Customer oriented focus; Able to work 24/7 shift roster; This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth

Nice to have

Experience in working on TRU FFS is a plus or experience with any simulator OEM is preferred

Benefits

Flexible working arrangements