Fulfilment Lead Operator

We believe dogs deserve the healthiest, most natural and tastiest meals - with none of the nasties. That's why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B-Corp certified company, you're joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. The shift pattern is a rolling average of 41 hours per week on a rotation of days and some weekend working, with day shifts from 7am to 7pm. This role is 100% based in our kitchen in Blyth.

Responsibilities

Be accountable for the timely fulfilment of high-quality customer orders; Provide supervision and support to the fulfilment team in order to meet key operational metrics of quality, packing accuracy and packing rates; Assist the Team Leader by monitoring & improving your team's performance in order to achieve growth and accuracy in a supportive environment; Work in a safe way following all appropriate safety procedures by maintaining a tidy and hygienic working environment; Point of contact for Team Leader for regular performance review meetings; Occasional attendance and contribution at daily review meetings; Other general tasks: waste processing, order packing etc.; Work to relevant standards and Key Performance Indicators (KPIs); Work well with multiple functional teams including Engineering, Technical, Production and Warehousing

Requirements

Ability to read and communicate confidently in English; Numerate (able to understand and work with numbers); Hard-working & diligent with a hunger to learn; Flexible, pragmatic, resilient & humble; Committed to food quality & safety; Loves dogs (naturally)

Nice to have

Previous experience as a line leader or area leader within the food manufacturing sector

Benefits

257.5 hours of holiday per year (equivalent to 33 days holiday), plus an extra 8 hours for each year of service (up to 40 hours); 39 hours of pre-booked paws days to support wellbeing and self care; EAP "Telus" offering free financial planning, counselling, mental health support and more; £500 annual budget for personal learning and development; Discounted Private Medical Insurance and dental cover; Discounted gym membership with "MyGymDiscounts"; Subsidised food from street food vans and pay day pizza; Butternut branded uniform provided (fleece, footwear, hi-vis); Company pension scheme and sick pay; Enhanced parental leave; Private showers, changing facilities and dedicated locker space; Employee discount on Butternut Box; Kitchen space with lunch making facilities and large screen TVs; Free tea, coffee, and fruit; Internal training programmes; Team socials & events; Refer a friend bonus of up to £500; Free parking and electric car charging