General Catering Manager

We are seeking an exceptional Account Manager to lead our Business & Industry (B&I) catering operation for Mercedes-Benz, delivering a premium food and hospitality experience that reflects the prestige and innovation of one of the world’s most iconic automotive brands. This is a standout opportunity for a commercially astute and client-focused leader to take ownership of a high-profile corporate account, driving operational excellence, financial performance, and service innovation. You will act as the key strategic partner to the client, ensuring that every aspect of the catering offer aligns with brand expectations and enhances the workplace experience. The ideal Account Manager will demonstrate exceptional accuracy and attention to detail, with proven experience leading large teams in a dynamic environment.

Responsibilities

Overseeing a multi-faceted account with a number of distinct revenue streams; Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards; Build positive, credible and collaborative relationships and communication methods with clients and other key stakeholders in the business; Continually look to develop your team through mentoring, training, recognition, and empowerment; Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation; Achieve business critical KPIs including Health and Safety, Sustainability, Financial and operational

Requirements

Previous experience within the large corporate contract catering sector; Must have minimum of General Management experience looking for move upwards; Have a contagious passion for food and customer service; You draw satisfaction from managing, training, and supporting a team; Financially astute, very analytical, able to create and maintain budgets and drive commercial performance; Excellent delegation and influencing skills; Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure; Meticulous organisational abilities, high attention to detail; Concise and effective verbal and written communication; Ability to adapt to challenges and opportunities with a solution-oriented perspective; Excellent strategic thinking and critical reasoning skills; Works according to the BaxterStorey core values

Benefits

28 Days holiday including bank holidays; Plus your birthday off; 3 volunteering days; 3 days grandparent leave; 24 weeks enhanced maternity leave; Secondary carer leave; Wedding/commitment day leave; Free meals on shift; Bespoke training and development opportunities; Apprenticeships opportunities for all experience levels; Pension and life insurance; Discounts available on our Perkbox app (high street shops, holidays and cinema); Wellbeing hub; Access to employee assistance programme; Cycle to work scheme