General Manager - Delivery Operations

The General Manager, Delivery Operations owns the complete delivery outcome for the flagship Moonachie, NJ warehouse across Day and Night shifts. Reports to: Senior General Manager. Direct reports: AGM, Day Delivery Operations; AGM, Night Delivery Operations; Trainers. Travel requirement: As required. The delivery operation is primarily at night and the work schedule for this role will also be primarily working at night. Odeko is the all-in-one operations and technology partner to more than 20,000 independent coffee shops, cafes and other food establishments.

Responsibilities

Own the complete delivery outcome for the Moonachie, NJ (EWR1) warehouse, including Fleet, Personal and Food Safety, delivery success, on-time performance, dispatch reliability, driver productivity, and customer delivery experience across Day and Night shifts; drive results through the Day and Night Delivery AGMs; own site-wide Driver Safety and Training strategy; lead major delivery initiatives; represent EWR1 in network-level delivery conversations; support and back up the Sr GM; share P&L ownership to deliver OPEX and EBITDA targets; directly own driver safety and training function and reduce TRIR and VIR; own telematics and violations compliance with Fleet Lead; own the full delivery scorecard across Day and Night operations; review capital requests with Fleet Lead and Senior GM; work with AGMs on shift staffing plans and overtime within budgets; own the Food Safety program including MSS execution and cold-chain improvement strategy; lead delivery-focused cross-functional projects (e.g., scan-at-delivery, Burq pilot); own routing standards, configuration governance, and vendor/tool relationships; model servant leadership toward AGMs; own continuous improvement and cross-functional problem solving; provide backup coverage for the Delivery AGM team; hold recurring delivery staff meetings; escalate OSHA recordables, major customer service failures, cold-chain excursions, and safety incidents immediately

Requirements

6-8 years of operations management experience in warehousing, logistics, or distribution, with an emphasis on final-mile delivery; experience owning outcomes across multiple shifts or functions; 3+ years managing through other leaders rather than direct floor supervision; demonstrated ability to deliver metrics across Safety, People, Quality, Productivity, and Costs across multiple shifts; intense bias for action and results; strong working knowledge of routing/dispatch operations, food safety and cold-chain compliance, and safety/training program management; proven experience leading cross-functional projects with measurable outcomes; ability to work with matrix teams and build trust with AGMs; proficiency with instant messenger (Slack) style software; presenting recommendations using spreadsheets, presentations, and other data systems; experience owning labor budgets, overtime, and P&L-adjacent delivery metrics

Nice to have

OSHA, DOT, or other relevant safety certifications

Benefits

Competitive compensation; healthcare benefits; opportunity for equity; fast-paced environment and growth opportunities; other perks (full list available upon request)