General Manager (International Convention Center – Pre-Opening)

Be part of something extraordinary at the Palazzo Ezulwini International Convention Center, Eswatini's premier venue for world-class events and conferences! This architectural masterpiece features a majestic central dome, a two-level theater for 1,800 guests, VIP reception rooms, and versatile event spaces. The luxury 5-star hotel will follow a year after, enhancing the venue's prestige. Join us in redefining hospitality and event experiences in Eswatini. The General Manager will oversee the overall operations, performance, and strategic direction of Palazzo Ezulwini International Convention Center and the future hotel.

Responsibilities

Lead the day-to-day operations of the convention center and, later, the hotel, ensuring seamless execution of events, conferences, and guest services; Drive sales and revenue strategies, working closely with the commercial team to attract international and regional events; Establish operational excellence, maintaining the highest standards of service, safety, and efficiency; Develop and implement a long-term business plan to position Palazzo Ezulwini as a market leader; Build and maintain strong relationships with government entities, corporate clients, and event organizers; Oversee financial performance, budgeting, and cost control to maximize profitability; Lead, inspire, and mentor department heads, fostering a strong, guest-centric culture; Ensure compliance with local and international hospitality regulations and standards

Requirements

Bachelor's degree in Hospitality Management, Business Administration, or a related field; 10+ years of leadership experience in luxury hospitality, convention centers, or large-scale event venues; Proven track record of business development, sales growth, and strategic leadership; Strong financial acumen with experience in budgeting, forecasting, and cost control; Deep understanding of African business markets and international event industry trends; Exceptional leadership, people management, and communication skills; Ability to manage pre-opening operations, including recruitment, training, and systems implementation; Experience in handling VIP clients, government delegations, and high-profile events; Strong problem-solving and crisis management abilities in a fast-paced environment