General Manager

You will be responsible for leading, managing, developing and implementing growth strategies. These responsibilities will be a wide spectrum of tasks ranging from sales strategies, recruitment, training, overseeing the food quality and service, as well as having a presence on the floor. Duties include but not limited to: Commercial: Taking responsibility for the business performance at the location delivering company forecast and yearly targets. To analyse and drive profitable sales whilst constantly improving standards. To organise marketing activities, such as promotional event and discount schemes. People Management: Offer clear directions and briefings to the team. To offer effective feedback on performance through structured reviews. To recruit the best team members for the location. Client Service: To build and maintain a solid and professional relationship with John Lewis. To ensure effective communication and engagement with John Lewis. To regularly monitor customer feedback and produce a suitable action plan based on the results. Health & Safety, Food Safety and ESG: To ensure the location achieves a minimum score of 90% on European Safety Bureau and 5* scores on EHO visits. To ensure the location meets statutory and Company requirements of Health & Safety, Food Safety and Environmental legislation and procedures.

Responsibilities

Leading, managing, developing and implementing growth strategies; Taking responsibility for the business performance at the location delivering company forecast and yearly targets; Analysing and driving profitable sales whilst constantly improving standards; Organising marketing activities such as promotional events and discount schemes; Offering clear directions and briefings to the team; Offering effective feedback on performance through structured reviews; Recruiting the best team members for the location; Building and maintaining a solid and professional relationship with John Lewis; Ensuring effective communication and engagement with John Lewis; Monitoring customer feedback and producing suitable action plans; Ensuring the location achieves a minimum score of 90% on European Safety Bureau and 5* scores on EHO visits; Ensuring the location meets statutory and Company requirements of Health & Safety, Food Safety and Environmental legislation and procedures

Requirements

Minimum of 3 years’ experience within a similar retail role; Strong leadership and communication skills; Positive can-do attitude; Ability to prioritise multiple tasks in a fast-paced, multi-faceted, creative environment, whilst working well under pressure; Highly developed attention to detail and record keeping; Passion for hospitality and delivering a great guest experience; Great team player; Leads by example and takes initiative; Ability to adapt to challenges and opportunities with a solution-based perspective

Nice to have

Barista experience

Benefits

Meal on shift; Endless tea and coffee on shift; Enrolment into the WSH pension scheme; Up to 33 days annual leave (plus extra day for your birthday off); Enhanced maternity, paternity and family friendly leave with length of service; Access to everyday discounts and communication portal; Employee Assistance Programme and qualified Mental Health First Aiders; Cycle to Work scheme; Opportunity to develop and further your career in an exciting company