General Manager

The General Manager, Core Markets is the sales leader of an established, high-revenue market. Reporting to the EVP of Leasing & Sales, the GM owns the day-to-day sales operation: converting company-generated leads into closed leases and home sales, building and developing the agent force, and delivering a five-star client and agent experience in every interaction. The GM leads and develops Sales Managers and Agents, holds the team accountable to sales KPIs and operating standards, and drives the recruiting and talent pipeline that sustains market growth at scale. In core markets, the GM also owns property partner relationships and directs leasing traffic to contracted properties, and may pursue additional BD efforts through Sales Managers to grow the market further. Supporting departments operate through their own vertical reporting structures; the GM’s mandate is the sales force. The GM is the standard-bearer for Smart City’s core values in their market and executes with the mindset that the client and agent always come first.

Responsibilities

Own the day-to-day sales operation in the assigned market; Own the sales KPIs for the market; Set agent and Sales Manager goals and manage performance; Identify improvement opportunities within the sales team; Lead, coach, and develop Sales Managers; Coach and develop agents directly and through Sales Managers; Deliver Smart City Academy training and onboarding; Own recruiting, hiring, and onboarding for the sales force; Build a talent pipeline; Own and maintain relationships with contracted property partners; Ensure exceptional and consistent client and agent experience; Handle client escalations; Collaborate cross-functionally with Property Success, Marketing, and CX; Drive CRM adoption and data hygiene; Create periodic reports of market and team performance.

Requirements

Bachelor’s degree or equivalent practical experience; 5+ years of sales experience, with 2+ years leading a sales team or sales managers; Demonstrated accountability for sales results and team performance; Experience in a high-growth, fast-paced sales environment; Data-driven sales leadership comfortable owning and managing to KPIs; Strong coaching and development skills with the ability to build Sales Managers and Agents; Excellent recruiting instincts and the ability to build and maintain a talent pipeline; Proficiency with CRM and sales-technology tools with a track record of driving team adoption and accountability; Strong written and verbal communicator with the ability to influence, de-escalate, and lead; High comfort with ambiguity and growth.

Nice to have

Real estate, brokerage, or high-growth services experience strongly preferred; Active real estate license or ability to obtain one in relevant states

Benefits

Comprehensive and flexible health benefits plan including EAP; Life and Disability Insurance; Flex PTO, minimum of 10 days required each calendar year; 12 Paid Holidays + 1 floating holiday; Monthly cell phone stipend; Casual dress code; Office snacks and drinks provided complimentary; Dog-friendly office; Professional development and training opportunities