General Manager

EōS Fitness is seeking a highly motivated and sales driven leader to take on the role of General Manager. Reporting to the District Sales Manager, the General Manager must be passionate about sales and dedicated to helping members achieve their health and wellness goals. As General Manager, you will work to improve sales, overall processes, and develop a team of leaders to do the same. You and your team will create connections with prospective members, facilitate their membership journey, and ensure their success.

Responsibilities

Hiring, training, scheduling, and supervising staff members, including Assistant General Managers and Fitness Consultants; Effectively communicate goals, expectations, and procedures to staff members; Set and achieve membership and revenue goals, track KPIs, and develop strategies to increase membership retention and new sign-ups; Provide constructive feedback to staff members on their performance; Ensure high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly; Engage with members in a friendly and approachable manner, actively listening to their needs and concerns; Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols; Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas; Communicate calmly and clearly with staff and members during emergencies or unexpected disruptions

Requirements

2 years of sales management experience; 3-4 years of customer service experience; Prior experience or strong interest in the fitness industry; Strong communication skills, both verbally and in writing; Excellent relationship building and influencing skills with people at all levels and in all functions; Strong detail orientation, systematic and thorough problem solving, and good time management, organizational, and record-keeping skills; Excellent MS Office skills; Embraces the company Core Values; Must successfully pass background check; CPR certification required within 30 days of hire; Ability to work in a gym setting and move about club floors and rooms; Ability to access and operate the Company computer system, including preparing documents, entering data, and reading reports from a database or email system; Ability to bend routinely and repetitively to lift more than 40 lbs

Nice to have

Prior experience or strong interest in the fitness industry; Passion for fitness; Drive for success

Benefits

A highly energetic and collaborative team; A management team that cares about your professional development; Free membership for you and one plus one family member; Discounted Personal Training and merchandise, including supplements; Employee referral program; Daily Pay offered; Competitive pay plus vacation, holiday, and sick pay (based on eligibility); Group Health, dental, vision, Supplemental Life, and Employee Assistant Program (based on eligibility); 401(k) with Company matching (based on eligibility); Personal education growth options with Sophia Learning