General Manager - Pullman Ninh Binh

Responsible for assisting with the planning and managing of the overall operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. The General Manager will plan, organize, direct and coordinate management activities of the operations. He/she is responsible for delivering results that contribute to the mission and overall success of the hotel.

Responsibilities

Assist with planning and managing overall hotel operations; Achieve customer satisfaction and quality service while meeting/exceeding financial goals; Plan, organize, direct and coordinate management activities; Support the annual budgeting process and financial forecast; Ensure operations departments maximize revenue and profit potential while minimizing costs; Analyze monthly P&L and month-end reports; Gather and report financial information to Owner Operation; Develop, recommend, implement and manage operational department’s annual and long-term goals; Conduct daily briefing with management; Ensure optimal compliance with corporate audit, health and safety, and statutory regulations; Evaluate changes in guest needs and competitive set; Anticipate and address guest issues; Represent the Brand in projecting a credible image; Personally welcome key residents and patrons; Support positive owner relations; Manage performance issues within operational departments; Train, develop, coach and counsel team members; Identify and develop team members with potential; Conduct performance reviews; Monitor team members performance and professionalism

Requirements

At least 3 years of experience as a General Manager preferably within Vietnam; Proven ability to drive a dynamic team with enabling and collaborative leadership style; Strong knowledge in Sales & Marketing, F&B, Finance and a people-centric person

Benefits

Employee benefit card offering discounted rates at Accor hotels worldwide; Develop your talent through Accor’s learning programs; Opportunity to grow within your property and across the world; Ability to contribute to the community through Corporate Social Responsibility and ESG activities