General Manager/Sales

At KidStrong we help parents build stronger, smarter, high character kids. Our team of unicorns is an elite group of individuals with a background in child development, physical education, former athletes, personal trainers, and pediatric occupational and physical therapists. We have an immediate need for a high-energy, hyper-organized, passionate General Manager. We will grow the San Antonio market to 3-5 centers total! This position is a Tuesday through Saturday role. KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old. KidStrong offers a science-based curriculum that is parent-focused and taught by professionals.

Responsibilities

Provides excellent leadership and management to create a positive, successful environment for staff and clients; Properly manages and exceeds all KidStrong sales and operational budgets; Responsible for overseeing the sales process and systems; Works closely with the Head Coach of the center to ensure that the staff and center are looked after; Builds and maintains KidStrong class size through scheduling optimization; Models all center activities through self-involvement (leading by example); Communicate with coaches regarding all trials and any specifics about the prospective member; Timely response and follow-through with all KidStrong corporate/owner requests, and client and lead requests; Maintains and updates social media on a daily basis according to brand rules; Enforces KidStrong corporate policies, business practices, systems and processes; Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests; Coach a minimum of 4 KidStrong classes weekly according to center needs; Provides and maintains the highest level of customer service; Provides effective decision making regarding customer service issues; Responsible for ensuring that the facility is clean, maintained and operationally sound (along with the Head Coach)

Requirements

Associate or Bachelor's degree in business, education, or related field; Minimum 2-3+ years of management experience, including overseeing all aspects of company management; Minimum 2-3 years of previous sales experience; Must have the ability to work a flexible schedule, including a full Saturday, with specific hours dependent on the needs of the center; Be promotionally-oriented and have the ability to schedule trials through company required vetting; Understanding of all performance metrics (KPI's), revenue, inventory, payroll, cost controls and facilities maintenance; Must have the ability to multi-task, manage client and staff concerns, and be a self-starter; Excellent verbal and written communication skills; Ambitious spirit with open, participative leadership style and drive for excellence; Strong work ethic, integrity, and professional demeanor; Practical work experience using Google Workspace products; Management: 2 years (Required); Leadership Development: 2 years (Required); Customer Service: 2 years (Required); Phone stamina - this position makes 20+ hours of calls per week (~300 phone calls per week)

Nice to have

Previous management experience with children and fitness industry strongly preferred.

Benefits

Dental insurance; Health insurance; Paid time off; Vision insurance; 2 weeks PTO; Medical, Dental, and Vision Insurance