German - Speaking VIP concierge in Lisbon

Take your customer care career to the next level by joining a premium concierge service team in Lisbon. As a German-speaking VIP Concierge, you’ll be the go-to expert for delivering tailored lifestyle services and travel arrangements to high-end clients. If you’re service-oriented, resourceful, and ready to offer top-tier experiences, we’d love to hear from you.

Responsibilities

Managing requests from VIP clients via phone, email, and chat in German and English; Coordinating exclusive reservations and travel bookings tailored to client preferences; Providing expert advice on luxury dining, events, shopping, and cultural activities; Handling urgent and complex requests with efficiency and discretion; Ensuring an exceptional, personalized experience from start to finish

Requirements

You are a native-level German speaker and have at least a B2 level of English; You have experience in customer service, hospitality, travel, or luxury services; You are a strong communicator with a proactive and solution-oriented mindset; You enjoy working with international clients and creating exceptional experiences; You are adaptable, detail-oriented, and confident in handling high expectations

Benefits

Permanent contract (CDI) with a 3-month probation period; 40-hour workweek with rotating shifts between 7:00 AM and 9:00 PM, Monday to Saturday; Gross salary of 21.000€, paid over 14 months; Attractive performance bonus paid quarterly; Hybrid work model after 3 months; Meal voucher card; 30€ monthly transport allowance; Full health insurance coverage including dental and optical coverage after 6 months; Office located in central Lisbon – Avenida da Liberdade