Gestionnaire de Cas/Bilingual Caseworker

This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsibilities

The management of the assigned projects and/or cases; Adherence to the general company processes; Telephone support for patients, healthcare professionals and funding bodies, focusing on funding and access issues (private, public and special access programs) and compliance programs; Administer and adhere to case-management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers; Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals; Make a significant number of outbound calls as part of casework-based patient programs; Document each activity in program-specific database; Participate in ongoing refresher training and specialized training courses; Provide feedback regarding protocols, database, processes and inter-departmental relationships; Communicate clearly with manager, pod and colleagues regarding case management during foreseen absences; Participate with managers in training new caseworkers, including shadowing and call monitoring; Report all Adverse Events to assigned units/departments; Perform other duties and tasks as assigned

Requirements

Broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations, generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education; A minimum of one (1) year experience in customer service; Bilingual (French/English) required; Ability to multitask; Attention to detail; Strong problem-solving skills; Working knowledge of Word, Excel and Outlook; Advanced knowledge of pharmaceutical distribution industry; Working knowledge of automated warehouse operating system; Strong business and financial acumen; Strong analytical and mathematical skills; Ability to communicate effectively both orally and in writing; Effective interpersonal and leadership skills; Effective organizational skills; Ability to consistently meet deadlines; Excellent presentation skills; Knowledge of Microsoft Word, Excel, PowerPoint and other Office programs

Nice to have

Experience in the medical and pharmaceutical field

Benefits

Medical, dental and vision care; Backup dependent care; Adoption assistance; Infertility coverage; Family building support; Behavioral health solutions; Paid parental leave; Paid caregiver leave; Training programs; Professional development resources; Mentorship programs; Employee resource groups; Volunteer activities