Gift Shop Sales Associate

Responsibilities

Greet customers in a friendly, helpful, and professional manner; Assist customers with purchases and suggest complementary items; Provide accurate directions and information about resort facilities and amenities; Demonstrate knowledge of local Columbia River Gorge area activities and dining options; Open and close the gift shop following established procedures; Check daily communication logs and enter new information accurately; Answer incoming calls and process guest order requests efficiently; Handle cash transactions, maintain a cash bank, and perform drops and change requests; Process credit card, room charge, and gift card transactions with proper authorization; Accurately record purchases in the point-of-sale (POS) system; Monitor stock levels and list items on the reorder board as needed; Receive, price, and record merchandise per inventory and order guidelines; Track and maintain accurate counts of backstock items brought to the sales floor; Participate in quarterly inventory counts; Clean, reset, and restock displays to maintain a visually appealing sales floor; Assist in guest-facing classes and workshops as needed; Assemble gift baskets and in-room amenities per daily orders and preparation guidelines; Coordinate with other departments to prepare in-room collateral and maintain par levels; Deliver amenities and special orders to guest rooms across the resort property

Requirements

Minimum of six months job-related experience; Ability to obtain a Food Handler Card; Ability to obtain a MAST Alcohol Serving Permit; Must be able to work Weekends and Holidays

Benefits

Full Benefits and Perks