Global CRM Specialist

Bottega Veneta – Inspiring individuality with innovative craftsmanship since 1966. Under the direction of Daniel Lee creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic. We are currently seeking a Global CRM Specialist as part of our dynamic team in Milan.

Responsibilities

Support the Global CRM manager with the extraction of weekly, monthly & quarterly reports, dashboards and scorecards including main CRM KPIs and their analysis for internal and external distribution (Kering); Ensure data quality, consistency, and reliability across CRM reporting by conducting regular data validation, governance checks, and performance monitoring; Perform analyses on customer behavior, retention, client engagement, loyalty, clienteling effectiveness, to identify growth opportunities and business risks; Communicate with the regions and manage local CRM requests related to analytics and support for the CRM System; Support the design and continuous enhancement of global dashboards and reporting solutions in collaboration with internal teams and external partners; Identify opportunities to innovate CRM and client analytics processes through emerging technologies, AI-powered solutions, and new visualization techniques

Requirements

University Degree in Marketing, Economics or equivalent experience; Direct experience of 2 - 3 years in a similar role; Extensive knowledge and experience with reporting tools (Power BI, Tableau, Microsoft Excel) and analytics; Strong analytical mindset with excellent problem-solving and storytelling skills; Fluent English; Customer driven orientation; Good at working with and managing cross-functional teams including MIS, Retail and multiple Regions; Strong project management capabilities, with the ability to manage multiple priorities and stakeholders in a fast-paced international environment; Curious, innovative, and eager to explore new technologies that can drive business performance and enhance decision-making; Strong interpersonal, team-player and communication skills

Nice to have

Direct experience in a Luxury Company preferred but not mandatory; Familiarity with AI-powered analytics, automation tools, predictive modeling, or emerging technologies applied to CRM and customer experience is a strong plus; Italian preferable

Benefits

Eligibility to sales incentives as per company policy; Additional benefits and initiatives provided in accordance with current company policies; Opportunity to join the Kering adventure and actively contribute to the development of the business; Talent development is a managerial principle at Kering and commitment to fostering internal mobility; Stimulating and fulfilling workplace environment