Global ESS Sales Operations Manager / Associate Manager

This role acts as a key business partner for Global ESS Sales Operations, serving as a second owner for operational governance and revenue forecast discipline across GCR, JP, KR, and SEA. It co-manages two pillars — Sales Operations and Revenue Forecast — connecting business context, Salesforce data, contract readiness, pricing governance, and cross-functional execution to improve revenue visibility and operational quality.

Responsibilities

Own first-level review of new/upsell/renewal/downgrade/churn/special-pricing deals; validate Salesforce data, pricing, discounts, and approvals; drive CRM data hygiene and cross-region consistency; Align Salesforce data, commercial terms, and financial reporting before contract issuance; coordinate with Sales, CSM, Legal, Finance, Product, Strategy, and MIS to resolve deal blockers; Use AI tools for data validation, forecast summaries, pricing comparisons, and documentation; build workflows/checklists that evolve with products, pricing, and governance needs; Track target attainment, pipeline, and renewal progress; review forecast accuracy; prepare business reviews, deal risk summaries, and management reporting

Requirements

5+ years in Sales Ops, Revenue Ops, Deal Desk, Business/Commercial Ops, or Business Intelligence (SaaS/B2B/enterprise tech preferred); Strong grasp of revenue-ops concepts (MRR, ACV, renewal, discount, approval workflow, forecast governance) and strong analytical/business acumen; Strong cross-functional communication with Sales, Legal, Finance, Product, CS, Strategy, and MIS; comfortable with Salesforce/CRM data and AI productivity tools; Business English required

Nice to have

Japanese or Korean is a plus; Experience in SaaS Deal Desk, pricing governance, or multi-region Sales Ops; building SOPs, workflows, dashboards, or AI-enabled templates; Familiarity with pricing/margin analysis; Salesforce Admin Certification is a plus, but not required