Global HR Operations Program Manager

Lead the day-to-day execution and continuous improvement of HR Operations programs and services across our global footprint, ensuring consistent, high-quality delivery in every region we operate in. Based in Austin, TX, this role partners closely with the Director of HR Operations to translate global strategy into reliable, well-governed execution, while managing regional nuances in compliance, process, and talent experience.

Responsibilities

Support the refinement, and optimization of global service offerings, using operational data from multiple geographies to identify improvement opportunities; Work closely with HR Operations Specialists across regions to guide priorities, share best practices, and ensure consistent, high-quality execution — modeling hands-on excellence rather than managing through formal authority; Build strong, credible relationships with internal partners worldwide (HR Operations Specialists, HRBPs, Recruiting, Payroll, Legal, IT) to ensure smooth, consistent execution of HR processes across regions; Provide detailed, well-organized analysis and reporting to enable confident, informed decision-making by HR leadership—and by you; Maintain strong operational governance globally by ensuring policies, processes, and procedures are documented, locally adapted where required, and consistently applied; Maintain working knowledge of employment compliance, regulations, and laws across multiple countries/regions, partnering with Legal and local experts, and escalating risk areas to the Director as needed; Identify and resolve day-to-day operational issues across geographies, escalating complex or cross-border matters to the Director of HR Operations; Track key global operational metrics and report performance against goals, highlighting regional trends and outliers; Coordinate with team members across time zones to ensure 'follow-the-sun' coverage and consistent service levels for a global employee population

Requirements

Bachelor's degree in Human Resources, Business Administration, or a related field; Significant, progressive experience in HR Operations or a related HR function in a tech company, including experience supporting multiple countries/regions; Up-to-date knowledge of multi-jurisdictional HR compliance, employment law, and regulatory requirements, with a demonstrated track record of identifying and mitigating compliance risk without needing to escalate routine matters; Strong analytical skills with the ability to translate global operational data into clear, actionable insights; Excellent communication and stakeholder management skills, with the ability to influence cross-functionally and across cultures/time zones; True self-starter and 'doer' — comfortable rolling up their sleeves, driving execution independently, and making sound judgment calls with minimal oversight; Comfortable with periodic travel to connect with international team members; Ability to manage multiple competing priorities and deliver high-quality work in a fun, fast-paced, evolving global environment

Benefits

Relocation assistance (considered for the right person)