GTM Enablement Manager

Garner is on a mission to transform the U.S. healthcare system. We are seeking an exceptional GTM Enablement Manager to join our Revenue Operations team. This role will report to the Vice President of Revenue Operations. As Garner scales, the teams who serve our clients must be equipped with the right messaging, tools, and processes at every stage of the client lifecycle. This role will own that enablement end-to-end — from onboarding new team members to rolling out new products, tools, and workflows — directly supporting client retention, satisfaction, and growth.

Responsibilities

Own enablement end-to-end for the Client Management team from onboarding to rollout of new products, tools, and workflows; Lead comprehensive go-to-market enablement, onboarding, and everboarding programs for the Client Management team including Strategic Account Managers, Client Success Managers, and Implementation Managers; Develop change management, rollout, training, and certification programs for new initiatives including product launches, new tool introductions, and other strategic priorities; Manage onboarding for new Client Management team members end-to-end, including pre-recorded content, live education sessions, and live certification; Collaborate with Client Management leadership, marketing, product, and operations teams to align on the design and rollout of training programs related to messaging, workflows, and tools; Manage enablement content and collateral across the LMS, Google Drive, and other repositories; Define and track KPIs related to the effectiveness and impact of enablement initiatives, such as ramp time, client retention, and client satisfaction

Requirements

5+ years of experience in sales enablement, revenue enablement, or a similar GTM enablement / training function; Experience in a strategy and operations role with a track record of success; A four-year degree is required; Willingness to dive in and solve problems in ambiguous situations, with a focus on simplification and clarity; Experience working in a rapidly evolving startup environment; A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback; We are unable to sponsor or take over sponsorship of an employment visa at this time

Nice to have

Ideally supporting account management or client success teams; Experience in health insurance or healthcare benefits is a plus; An advanced degree is a plus

Benefits

Equity incentive; Flexible PTO; Medical/Dental/Vision plan options; 401(k) with company match; Flexible spending accounts; Teladoc Health