GTM Senior Business Systems Analyst

Ramp is in a critical phase of growth. We grew immensely last year and are building out a talented business systems team to ensure we maintain this trajectory for years to come. You’ll work directly with our Sales, Account Management, Partnerships, and Product teams to execute mission-critical business systems projects across the organization. This is a key role where you will be uniquely positioned to impact the full picture of Ramp’s growth efforts through systems development.

Responsibilities

Own a GTM systems domain end to end: its roadmap, the architecture decisions inside it and its operational health; Build and deploy Salesforce automation end to end: record-triggered and screen flows, validation rules, custom objects and fields, permission sets and approvals; Translate business requirements into solution designs and write them up as the business outcome they produce rather than a list of objects and fields; Prioritize incoming requests against ROI. Make the call on what gets built, what gets deferred, and what gets declined, and show the numbers behind it; Own the integrations across the stack, including lead routing, sequence enrollment, meeting booking, enrichment and partner attribution, spanning Salesforce, HubSpot, LeanData, Outreach, Gong, Chili Piper, ZoomInfo and Workato; Own the dashboards and data models your domain runs on. Translate business questions into reporting that is accurate, documented and actually used to make decisions; Drive cross-functional alignment on scope, sequencing, and tradeoffs and carry it through to closure without a manager in the room; Use AI to move faster on flow logic, test cases, documentation and impact analysis and define the guardrails for how the team uses it with GTM data

Requirements

5+ years in business systems at a fast-paced company; Salesforce Admin certification or equivalent hands-on experience, plus real depth in HubSpot; Non-trivial Salesforce flows built and debugged when they broke, and a clear view of why declarative automation goes wrong at scale; A habit of framing problems rather than waiting for a spec: ambiguous requests taken on, decided and shipped; Fluency translating business requirements into a solution, and authoring that solution in terms of the outcome it drives and how that outcome will be measured; A metric-driven approach to prioritization: requests ranked on ROI, effort weighed against ongoing maintenance cost and the reasoning made explicit to the requester; Multi-month projects delivered with cross-team dependencies and no PM attached: sequencing the work, holding scope, flagging risk before it lands, clearing blockers rather than reporting them and keeping everyone informed without being asked; Fluency with AI tools to build, audit and document faster and a clear sense of where they stop being reliable

Nice to have

Experience in channel or marketing systems: partner sourcing, revenue share and payouts, or campaign structure, UTM tracking, lead source and multi-touch attribution; Cross-functional program management across engineering, sales and finance stakeholders; A product mindset toward internal tooling: treating stakeholders as users, shipping in phases and measuring adoption after launch; Snowflake, Looker or similar BI and warehouse tooling; Working knowledge of Apex or Lightning Web Components, enough to recognize when declarative is the wrong answer; Linear or similar project management software; Time spent at a high-growth startup or technology company

Benefits

Flexible PTO; Centralized home-office equipment ordering; Health and wellness stipend; Budget for intra-office travel; Weekly coffee stipend; 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents; One Medical annual membership; 401(k), including employer match on contributions made while employed by Ramp; Fertility HRA (up to $10,000 per year); Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay; Pet insurance; In-office perks: lunch, snacks, drinks, and more; Relocation expense coverage to NYC or SF (if needed)