Gucci Client Advisor - Vancouver Fairmont Hotel

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation. Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear. Role Mission: As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci and providing them with the best-in-class service, elevated and unique experience, and strong client relationships.

Responsibilities

Acting as the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci and providing best-in-class service, elevated and unique experience, and strong client relationships; Proactively engaging and establishing strong relationships with clients; Delivering a personalized, client-centric experience to drive repeat business and enhance brand loyalty; Building rapport with clients by discovering their needs and aspirations; Developing client base by recruiting new clients and developing existing ones; Leveraging in-store technology to ensure smooth client experience; Collecting meaningful client information to customize service; Creating and adding value to client experience with insights on local lifestyle trends; Driving individual and collective sales results and maximizing selling opportunities in-store and remotely; Providing exceptional client experience with hospitality and elevation; Using effective selling techniques, cross and upselling; Selecting products matched to client needs; Proactively promoting virtual appointments and distance sales; Maintaining a One-Gucci-Client perspective for exchanges, returns, repairs; Guiding and inspiring clients to buy the right product; Fostering open and constructive communication with team members; Engaging clients with storytelling, expert product knowledge, and honest styling advice; Attending trainings for product knowledge and selling techniques; Staying up-to-date on fashion trends and competitors; Combining styling knowledge to serve clients; Embodying Gucci's philosophy, values, and lifestyle; Participating in store operations such as stock maintenance and inventories; Adhering to policies and procedures for loss prevention and operational excellence; Processing POS transactions and capturing client information; Upholding visual display standards; Following Company grooming standards; Ensuring optimal product levels on the sales floor; Managing general store administration and functionality.

Requirements

2+ years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting; Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues; High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues; Flexibility to work a retail schedule which will include evenings, weekends, and holidays; Deep knowledge about and passion for fashion and luxury; Excellent commercial awareness and client attitude; High flexibility and ability to adapt to different clients and complex situations; Strong communication skills; Ability to work in a fast-moving and dynamic environment.

Benefits

Commissions