Gucci Store Director

About Gucci: Influential, innovative and progressive, Gucci is creating a wholly modern approach to fashion. The House has redefined luxury for the 21st century, further reinforcing its position as one of the world's most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands. Role Mission: As Gucci Store Manager, you will lead as a strategist (inside and outside the store) being responsible for store results, people development and growth, client experience, development, and engagement, in addition to store operations. You will be a cross-functional leader leveraging on all internal and external opportunities to optimize business performance, ensure seamless store functionality, and create an unsurpassed luxury service culture in the store. You will guarantee efficiency and effectiveness in driving and executing the company's strategy through maintaining strategic, operational, and floor leadership of the store. You will embody and foster excellence, hospitality, and passion through consistent role modeling of Gucci's values and the brand's client-centric strategy.

Responsibilities

Lead the team in executing superior client-centric service and after-sales experience; Promote brand awareness and capture competitive market share through community outreach and company-sponsored events; Inspire and foster collaboration amongst team members for clienteling activities and training; Ensure development, implementation, and execution of company CRM initiatives; Partner with Client Engagement team to lead business development and top-client strategy; Champion full utilization of clienteling tools to drive client loyalty and acquisition; Adhere to and oversee company policies and procedures including Operations, People, and Security; Manage and support stock levels to maximize full-price selling and maintain high sell-through; Comply with loss prevention self-audits, cycle counts, incident reporting, and inventory reconciliations; Provide accurate monthly schedules and timely payroll records; Oversee incoming and outbound merchandise requests and shipments; Support and monitor after-sales services; Oversee and support visual merchandising standards; Ensure optimal adherence to health, safety, and security aspects; Maintain company assets and represent Gucci image through grooming standards

Requirements

Minimum of 5 years of sales management experience in retail, luxury retail, or service-related industry; High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team; Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business; Proven ability to drive positive client experiences that build loyalty and deliver measurable results; Ability to manage competing priorities in a fast-paced environment; Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook; Industry awareness, commercial knowledge, and strong business and financial acumen; Strong verbal and written communication skills and excellent organizational skills; Passion for the Fashion Industry; Flexibility to work a retail schedule which will include evenings, weekends, and holidays

Nice to have

Bachelor's Degree in a related field