Gucci Team Manager

As a GUCCI Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a client centric attitude. You will lead from the shop floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team.

Responsibilities

Lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a client centric attitude; Lead from the shop floor, delivering real time coaching and feedback to achieve business and product category goals; Develop and grow the talent within your team; Promote a positive and professional team environment that fosters trust, integrity and superior performance standards; Conduct regular and monthly performance conversations, discussing results and developing action plans; Participate in attracting, recruiting, and onboarding a high performing team; Support opening and closing of the store as Manager on Duty; Lead Store Morning Briefings as and when required; Develop and lead cross category and floor working; Lead and inspire the team on executing a superior client experience; Develop a client engagement mindset and utilize clienteling tools; Manage customer flow on the shop floor and resolve customer issues; Monitor performance of assigned categories and propose action plans; Partner with Store Manager, Merchandising, VM and Training teams to grow the business

Requirements

Be Curious, Empathic and Sensitive; Minimum 2 – 3 years of experiences in a supervisory capacity from the retail or service industry; Well-groomed and driven with strong leadership and communication skills to manage teams in achieving set standards for all aspects of store operations; Independent individual with strong decision-making skills; Passionate in growing a career within the luxury fashion industry

Nice to have

Direct people management (team of 6/7); Proven track record in luxury fashion