Guest Experience Ambassador

At The Marker Union Square, we believe luxury is personal. Our guests return because they feel seen, understood, and cared for—and the same is true for our team. As an independent luxury lifestyle hotel, we create memorable moments that are warm, stylish, and uniquely San Francisco.

We’re looking for a Guest Experience Ambassador who embodies genuine hospitality and elevated service. If you love connecting with people, take pride in curating meaningful experiences, and thrive in an environment where you are empowered to make proactive decisions that delight guests, this role is for you.

Role Overview

As a Guest Experience Ambassador, you are the face of The Marker—setting the tone from the moment a guest walks through our doors. You’ll provide seamless arrivals and departures, anticipate needs before they arise, resolve concerns with grace, and feel empowered to take action that enhances the guest journey.

Responsibilities

Greet guests with authentic warmth and a polished, welcoming presence; Complete guest registrations, verify details, select rooms that match guest preferences, and introduce them to the hotel’s offerings and neighborhood highlights; Issue keys, process payments, balance your house bank, and accurately post charges using our hotel systems; Provide thoughtful, proactive recommendations that showcase the best of Union Square and San Francisco; Use empowerment to make on-the-spot service decisions that elevate the guest experience; Anticipate guest needs and take initiative to resolve issues before they become concerns; Manage guest feedback with empathy, research solutions quickly, and restore satisfaction with confidence and tact; Support guests through checkout, ensuring billing accuracy and a positive departure experience; Maintain a collaborative, professional, and inclusive team environment; Perform additional tasks that contribute to an exceptional guest journey

Requirements

Previous front desk or guest service experience—ideally in a luxury, boutique, or lifestyle hotel; Strong verbal communication skills and a warm, professional presence; A proactive, solutions-focused mindset and the confidence to make empowered decisions; Calm, composed judgment during busy periods or sensitive situations; Comfort using hotel systems, payment tools, and guest communication technology; Ability to stand and move throughout the Front Office for extended periods; A team-first mindset and a genuine passion for delivering meaningful hospitality

Nice to have

2 years: Guest Relations; 2 years: Lifestyle Hospitality