Guest Relation Officer

Guest Relation Officer (GRO) is responsible for delivering personalized, culturally sensitive, and exceptional guest experiences, with a focus on Chinese / Korean-speaking guests. GRO plays as a key liaison between guests and hotel departments, ensuring seamless communication, anticipating guest needs, and enhancing overall guest satisfaction.

Responsibilities

Delivering personalized, culturally sensitive, and exceptional guest experiences, with a focus on Chinese/Korean-speaking guests; Acting as a key liaison between guests and hotel departments, ensuring seamless communication, anticipating guest needs, and enhancing overall guest satisfaction.

Requirements

Chinese/Korean/Japanese speaking; Local Only