Guest Relation Officer

Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.

Qualification

Experience.

Responsibilities

Guest satisfaction; To ensure materials is in place for reservation, arrivals, in house stay, request, and departure.; To organize guest’s reservation, arrivals, requests, in house stay, and departures.; To follow up on guests issues.; To ensure all customers requests are handling quickly and effectively.; Check registration cards to ensure that all details necessary have been recorded.; Update all existing and new guests’ history files as and when new information arrives.; Monitor Guest comments cards and compile and distribute monthly guest comments.; Perform analysis of guest’s comments for management on a monthly basis.; Compile and affect mailing lists when required by hotel.; Prepare and send all compliments letters in reply to guests who have filled in the comments cards.; Keep any records required for back up and future reference.; Use communication tools in place to record in a diary or a trace book all pertinent events, which concern the guest during his/her stay at the hotel, i.e. Birthday, wedding, anniversary, wedding etc., and inform all the relevant departments for subsequent action. As advised by Guest Relation supervisor.; The Guest Relations Hostess should make a very good first impression. Indeed, she/he should be a smiling, welcoming and warm person. He/she shouldn’t forget that she/he represents the first contact with guests and we have just one chance to do a first good impression.; To participate in all Weddings / Honeymoons reservation information passed to the front desk and other relevant departments and ensures all rooms are assigned two days in advance to guest arrival.; To organize on a weekly basis the invitation for the Management cocktail.; To keep up to date the Hotel golden book by asking High Profile guest to sign it.; Hotel Visit:; To participate in all hotels visit when required.; To participate in all Eductours when required.; To coordinate with housekeeping, front desk and villas the visit for the day. As well as all other departments that might involve.; Communication:; To look after the guest history by maintaining a system that keep record of preferences, comments and special needs.; Environmental Awareness:; To comply with all company and local laws regarding, Fire, Health and Safety procedure.; To participate in any training sessions of the aforementioned.; To report and follow up any defects with equipment within the work environment.

Requirements

Middle or Secondary Education + Additional training or certificates in the relevant field.; A minimum of 1 year of experience in hotel industry.; Proven experience working in a top luxury resorts.; Must have the ability to relate professionally to all levels of staff, guests, clients and VIP’S; Strong communication, written and interpersonal skills.; Be diplomatic.; telephone skills; Fluency in English and another language, written and verbal communication.; Knowledge of a third language is a plus.