Guest Service Agent

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.
Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Responsibilities

Oaks Lake Crackenback Resort are looking for a full time Guest Service Agent who is passionate about providing excellent customer service to join the team.; Key Responsibilities Include:; Responded to reservation and guest enquiries via phone and email, providing timely, professional, and customer-focused service while addressing booking-related questions and requests.; Managed room inventory and availability, processed reservations and booking amendments, and maintained accurate reservation records to ensure optimal occupancy and efficient scheduling.; Assisted guests with reservation enquiries and accommodation requirements, resolving booking issues promptly and ensuring a positive guest experience from initial enquiry through to arrival.; Supported front office operations by providing administrative assistance and maintaining accurate reservation information to facilitate seamless guest arrivals and check-in processes.; Provided administrative support to ensure accurate and efficient reservation management, including maintaining booking records, monitoring room availability, and supporting operational requirements within a fast-paced hospitality environment. Shift Details (subject to change):; The standard roster for this position is 9:00am to 5:00pm .; During school holidays and the winter peak season , rostered hours may vary between 8:00am and 7:00pm , with shifts allocated as either the opening or closing shift based on operational requirements.

Requirements

Successful candidates will have:; Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.; Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.; Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.; Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.; Maintains a polished and professional presentation, reflecting the values and standards of the organisation.; Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.