Guest Service Host

We are currently recruiting for a part time Guest Services Host to join our team on a 9 month's fixed term contract, based in the Belfast offices of a client in the financial services industry! Working alongside another Guest Services Host, the successful candidate will be the first point of contact for all queries. They will also work closely with the firm’s staff, as well as other service partners to provide the best possible level of customer service to all. Conveying an attitude where no request is too big and no detail is too small, the successful Guest Services Host will provide a friendly, larger than life welcome, whilst remaining security conscious. They will also know the difference between being discreet and going the extra mile to anticipate the needs of their guests. Hours: 24 hours per week, between 8 am – 5 pm Mon-Wed. Salary: £15,725.

Responsibilities

First point of contact for all queries; work closely with the firm’s staff and other service partners to provide the best possible level of customer service; convey an attitude where no request is too big and no detail is too small; provide a friendly, larger than life welcome whilst remaining security conscious; know the difference between being discreet and going the extra mile to anticipate the needs of guests

Requirements

Friendly and passionate candidate with a passion for service and attention to detail; willing to go above and beyond to create exceptional experiences for clients; strong organisational skills; communication skills; demonstrating a keen level of pro-activity with a range of tasks; proven track record in delivering outstanding customer service

Benefits

Excellent holiday allowance; Pension contributions; Life insurance; Enhanced annual leave; Recommend a Friend Bonus Scheme; Thank you voucher scheme; 24-hour personal helpline for employees providing counselling and information services; Access to Choices discounts and benefits platform; Training Academy providing training and development opportunities