Guest Service Representative

Long Beach Amphitheater, managed by Legends Global, is seeking enthusiastic, service-oriented Guest Services Representatives to create exceptional experiences for every guest attending our events. This position serves as a front-line ambassador for the venue by delivering outstanding hospitality, providing event information, supporting ticketing operations, assisting guests throughout the facility, and ensuring a safe, welcoming, and memorable environment. Guest Services Representatives may be assigned to the Box Office, Guest Experience Information Booth, entrances, seating areas, or other guest-facing locations based on operational needs.

Responsibilities

Provide exceptional customer service; Greet guests upon arrival and create a positive first impression; Assist guests with directions, seating locations, event schedules, venue amenities, parking information, and general event questions; Escort guests to seating locations when appropriate; Proactively identify guests needing assistance and resolve concerns; Respond to guest complaints and service requests; Assist guests requiring accessibility accommodations; Support lost and found procedures and complete guest incident reports; Distribute venue guides, promotional materials, event programs, and other informational resources; Monitor assigned areas for compliance with venue policies; Maintain awareness of crowd flow; Identify safety hazards and notify management or security; Respond calmly and professionally during emergencies; Maintain clean, organized, professional guest service areas; Open and close ticket windows; Process ticket sales accurately using computerized ticketing systems; Accept payments, issue receipts, and accurately make change; Maintain accurate cash handling procedures and balance cash drawers; Prepare daily ticket sales reports and reconcile sales activity; Process Will Call ticket distribution; Assist guests with ticket purchases, exchanges, seating questions, pricing, and event information; Answer telephone inquiries regarding events, seating availability, ticket policies, and venue information; Maintain ticket inventory and administrative records; Staff Guest Experience Information Booths; Coordinate guest concerns with Operations, Security, Medical, Housekeeping, or other venue departments; Work collaboratively with Operations, Security, Event Staff, Box Office personnel, and management; Maintain confidentiality regarding venue operations and guest information; Attend required training sessions and departmental meetings; Perform other duties as assigned

Requirements

High school diploma or GED; Demonstrated commitment to providing exceptional customer service; Ability to remain calm, courteous, and professional in fast-paced environments; Strong interpersonal and communication skills; Ability to exercise sound judgment and resolve guest concerns effectively; Ability to work independently with minimal supervision while contributing positively to a team environment; Professional appearance, attitude, and conduct; Ability to work flexible schedules including evenings, weekends, holidays, and extended event hours; Outstanding customer service and public relations skills; Excellent verbal communication and active listening abilities; Ability to accurately handle cash and process financial transactions; Strong organizational skills and attention to detail; Ability to solve problems while maintaining professionalism; Ability to prioritize tasks in a fast-paced event environment; Ability to read, understand, and interpret written procedures and operational instructions; Ability to work effectively with diverse guests, clients, vendors, and team members; Basic proficiency with Microsoft Office and general computer applications; Ability to learn new software applications quickly; Ability to stand and walk for extended periods; Ability to move throughout the venue including stairs, ramps, concourses, and seating areas; Ability to use hands and fingers to operate ticketing equipment, computers, cash drawers, radios, and other office equipment; Ability to communicate effectively in quiet and high-noise environments; Ability to lift, carry, or move materials weighing up to 25 pounds; Ability to work indoors and outdoors in varying weather conditions; Ability to maintain close vision, distance vision, and peripheral awareness

Nice to have

One year of guest services, hospitality, customer service, ticketing, entertainment venue, hotel, sports, or related experience; Experience working in live entertainment, convention centers, arenas, stadiums, theaters, or hospitality environments; Experience using computerized ticketing systems, point-of-sale systems, or similar software; Experience with computerized ticketing systems, point-of-sale systems, or venue management software; Bilingual communication skills