Guest Service Representative

We are looking for highly organized candidates with excellent people skills for the position of Guest Service Representative. This position fulfills a variety of customer service needs in support of the campground successful operation. Reporting to the Property Manager, this individual works closely with maintenance, groundskeeping, and other staff to provide the Park's guest with the most enjoyable experience. As the face of the Park, it is important that our Guest Service Representative treats all guests with kindness, empathy, and respect at all times.

Responsibilities

Provide a seamless check-in process for guests by having check in information ready in advance, collecting any payments and explaining the Park's operational characteristics and changes that may impact the guest experience; Assist future guests with reservations via phone and email as well as respond to general inquiries about the Park; Follow procedures for collecting and handling currency; Perform general administrative functions such as answering phones, emails, copying, and filing; Assist in enforcing all safety rules in and around the Park, contacting security and law enforcement as needed; Maintain knowledge of general park information and the area in order to answer guest questions and offer local recommendations for inquiries related to RV repair shops, grocery stores and other services; Build a high level of proficiency with the reservation system

Requirements

A minimum of 1 to 2 years of customer service, hotel or retail experience; A sense of energy, passion, integrity, honesty, great attendance, and personal responsibility; Motivation and dedication to serving customers and a job well done; Able to work with minimal supervision; Able to manage cash and perform light accounting work; Able to work approximately 24 -32 hours each week including weekends; Proficient with email; Highschool graduate or GED required; Must be within commuting distance to the property