Guest Service Representative/Reservations Agent - The Wickaninnish Inn

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.
While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment.
Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest. Wickaninnish Inn Careers

Responsibilities

Join our Front Office Team as a Guest Service Representative/Reservations Agent, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.; The Reservations Agent works alongside the Reservations Supervisor to be the primary contacts for all room reservations for the Wickaninnish Inn.; As a Guest Service Representative/Reservations Agent you will:; Ensure efficient and personalized guest service, meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards.; Take and process reservation calls.; Monitor and respond to all email inquiries.; Manage the day-to-day flow of online bookings.; Facilitate group rooming list entry.; Conduct ongoing checks for accuracy and guest confirmations.; Conduct clerical duties such as maintenance of reservations files and day-to-day operational paperwork.; Assist in the capacity of a Night Auditor whenever necessary.; Conduct daily administration tasks such as filing and faxing.; Welcome guests, check in and check out guests.; Facilitate guest orientation.; Deliver amenities (fruit plates, room deliveries, etc.).; Answer inquiries regarding the Inn’s services and registration by telephone, email, written correspondence, and in person.; Complete Guest Service and Concierge-related tasks.

Requirements

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.; Our ideal candidate will embody the West Coast culture while being committed to the art of hospitality and pursuit of excellence. They will have:; The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards.; Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.; Superior communication skills.; A calm and capable demeanor.; Strong organizational skills, attention to detail, ability to multi-task in a high-pressure environment, and creative problem-solving skills.; A professionally groomed appearance.; A positive and proactive attitude.; The willingness to be part of a world-class Front Office team.; Minimum 2 years' experience in the Service Industry or 1 year of experience in a high-end luxury facility.; Previous Reservations or Guest Service experience is an asset.; Completion of a 2-year college program in Hotel Management/Front Desk Operations or equivalent experience is an asset.; Working knowledge of Maestro, Epitome, Online systems (e.g. Synxis), Pro Salon, Word, and Excel is an asset.; The flexibility and enthusiasm to work evenings and weekends.; A valid BC Class 5 Driver's License. Applicants must be eligible for a BC Class 5 driver’s license and have a minimum of two years of clean driving experience in their home country.; A desire to contribute exciting and innovative ideas toward the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole.; The ability to make a 12–18 month commitment to the position. Salary/Wage: $20.00 per hour as Guest Service Representative and $21.00 per hour as Reservations Agent.; Financial incentives available based on length of commitment.